SHIPPING & RETURNS
All items will be shipped within 48 hours after payment. Delivery times estimate from 1-2 working days within The Netherlands, 4-5 working days within Europe and up to 10 working days outside of Europe.
Customized or personalized items can take up 1-2 weeks within The Netherlands and 2-4 weeks outside The Netherlands.
Changed your mind?
Please send us an e-mail with your order number and return reason. We will provide you with a return number. This number should be on the package when returning your item. Returns without a return number are not eligible for refunds or exchanges.
For items returned within 15 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. We’ll gladly accept undamaged items for return or exchange. The shipping and costs for returning an item are the customers responsibility. We strongly advice to use a track & trace package when returning an item. We can’t refund any lost or damaged goods upon arrival. Also Please note that custom made or personalized products are not eligible for returns or refunds.
Delivery terms are subject to strikes, lockouts and other factors, which Studio Freckles cannot control (force majeure).
Please return items to the following address:
3853 LR Ermelo